Question 1

How long does it take for me to receive my video order?

Accepted Answer

The process to complete your video order usually takes up to 1 week. During this time, we collect the video footage, analyze player highlights, and then edit and produce your highlight video. We will notify you via email once your video is ready for download.

Question 2

How do I receive my highlight video/unedited game footage?

Accepted Answer

We send your basketball footage through a Google Drive link, which you or anyone with the link can access. You can then download the video(s) directly to your computer for future reference. Make sure to save the files promptly as the link may expire after a certain period.

Question 3

How can I get film for my basketball games?

Accepted Answer

In many cases your High School games or AAU games are recorded and streamed through Hudl, in which you can receive your footage through there and send it our way. We also recommend participating in our partner's High School All American showcase, in which every event is recorded and footage is kept on file for a time period in case you want to order at basketball highlight or game footage after the event.

Question 4

How do I submit game film?

Accepted Answer

You can upload and share game film through Google Drive, WeTransfer, or Dropbox when ordering a highlight tape. As long as we can access and download your footage, you are all set to go. Please ensure the links are active and accessible to avoid any delays.

Question 5

What is the best way I can contact you?

Accepted Answer

The best way to contact the Hoop Brothers team is through email at videoteam@hoopbrothers.com. You can also reach us via our social media channels for quick inquiries.

Question 6

How long do you keep footage of game film on file?

Accepted Answer

We keep footage of game film for around 3-6 months. We recommend downloading your highlight videos/unedited game film to a secure location as we cannot promise we will still have the footage after this time period.

Question 7

What events can I get filmed at?

Accepted Answer

Hoop Brothers records every High School All American showcase throughout the nation. We recommend attending at least one of our partner's events. For a full list of events, please visit our website or contact us directly.

Question 8

How long is a typical highlight video?

Accepted Answer

A typical highlight video is usually 1-4 minutes in length. This varies upon player performance and how many highlights they have throughout their game footage. When ordering a personal highlight video, we recommend sending in your best performed footage as this will allow the Hoop Brothers team to choose your best highlights when creating your video.

Question 9

What music do you add in the background of the highlight videos and can we request music to be added?

Accepted Answer

Hoop Brothers has a variety of copyright free music/beats that we use for the background music in your highlight videos. You can also request a song or beat of your choice.

Frequently asked questions